Terms and Conditions of Use

General Instructions

Please read these terms and conditions carefully, by using this site you are confirming your acceptance of these terms and conditions along with any changes we may make to these terms and conditions. You should not use this site if you do not accept these terms and conditions. Telematicus reserve the right to vary these terms and conditions in any way and at any time that it deems appropriate. As soon as any changes are uploaded to this site they are deemed to be effective and binding.

You may only purchase goods and services from us if you meet the legal age requirement for the purchase of the goods.

Condtions of Supply and Product Information

An order you place in the store constitutes an offer to purchase the goods or services in accordance with these conditions. Please read and check your Order before placing it, as you are responsible for ensuring that the terms of the order are correct. Any communication outside the store ordering process does not constitute legal acceptance by us of your order.

Your order shall only be deemed accepted by us, and a contract formed when you have paid for the goods or services and monies have been received by us; and where applicable, the goods have been dispatched and we have sent you shipping confirmation details

All orders are subject to stock and availability. In the unlikely event that you are either able to place an order for an item that is not available, or it is necessary for Telematicus to amend or cancel an order, we will contact you as soon as possible to discuss the options, if we cancel your order then you will be entitled to a full refund.

Details of all of the orders that you place in the Telematicus Store are accesible via My account, My orders

Goods and services are as described in the store , we reserve the right to ammend the description at any time. Images of goods and services in the store are for illustrative purposes only, any weights and sizes are provided only as a guide. If goods and services are linked then they will be automatically added to the basket before an order is placed.

Pricing & Payment

All our stated prices are in GBP Sterling. Shipping charges are included with some goods and for others the price will be advised during the checkout process, so that you are aware of the full price before you place your order.

The price of the goods and services is inclusive of VAT (where applicable) at the current rate chargeable in the UK. The Telematicus VAT number is GB987612767.

If offers are available then only one discount can be applied to the same product. Discount codes can be applied to a basket and the saving will be displayed in the store. Proof of memberships may be required to confirm a discount code.

We accept a variety of different payment cards which include Visa, Visa Electron, Switch, Maestro, Paypal. If you are registered business then we will be able to offer a direct debit payment option after an initial payment.

When paying by card online you must state the name as it appears on the card, the card holders address and the 3 digit security code on the reverse of the card. If any of these fields are completed incorrectly we will not be able to process your order.

Telematicus provides a safe and secure online payment process and does not store any records of your credit card details. Orders placed on our website are done entirely at your own risk.


We will keep you up to date with original shipping details and delivery tracking details where available. We do use professional logistics companies like UPS, who can deliver orders between the hours of 7am and 9pm but do provide more accurate dleivery information.

We consider the delivery of an order as completed when we deliver the goods to the delivery address given in the order, so please make sure that the delivery address is correct. Goods will be your responsibility from the time of delivery.

Where the courier is unable to deliver the Goods, they will either attempt to deliver to a neighbour, attempt to redeliver the following day, leave a card for you to rearrange a suitable time for redelivery or leave at a depot for you to collect.

Telematicus shall have no liability for any delay in delivery of the goods, or failure to deliver the goods, where the delay or failure is caused either by an event outside our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the goods.

If we have not delivered the goods within 30 days after the dispatch confirmation, you may cancel your order and receive a full refund.

Cancellations, Refunds and Returns

If for any reason you are not satisfied with the goods we have provided you, we offer a 14 day period where you are entitled to a complete money back guarantee or an exchange of item (not including postage fee and or value of any discount code), providing the goods have not been used in any way and are returned to us in the original packaging. Return postage costs are to be met by yourself.

Your legal right to cancel a contract starts from the date of the receipt confirmation (the date on which we e-mail you to confirm delivery of your order), which is when the contract between us is formed.

Should you feel that you have received faulty goods, we will once again refund your money or offer you an alternative product upon inspection of the item if you return them within 14 days of receipt. This does not apply to faults caused by accident, neglect, misuse or everyday wear and tear. Details of the returns process is detailed below

Please note that we are unable to exchange goods or give refunds after 14 days of receipt unless there is a fault with the product inside the manufacturer waranty period and the manufacture agrees to replace the device it

All cancellations, refunds and returns must be conducted via the Telematicus Store returns process which is accessibe via My accounts, My orders.

Support & ongoing communications

If you are not happy with any of our online services or need to make contact regarding a purchase which is outside the returns process then you can contact us at support@telematicus.com. Details of guarentees will be provided with goods that are shipped and unless stated all guarentees and warranties are not transferrable

We may from time to time use your contact details to inform you of any special offers or new products that become available from Telematicus, however we only communicate with you if you have provided marketing permissions and we will provide the option to unsubscribe to any future email literature that we send out.

Store Access & Availability

It is important to point out that having an up to date internet browser is vital for security of using the internet and security of your machine so, for your own benefit, please always keep you browser up to date and ensure you have the appropraite settings enabled.

Our website has been designed and created to operate with modern browsers in mind. Browsers are the programs you use to access the internet such as Chrome, Safari, Internet Explorer and Firefox. Browsers behaving in slightly different ways and over time the do become obselete - for example we do not support browsers like Internet Explorer version 8 and below. Please note the browser experience is likely to vary based on the device you are using..

All users have access to the Telematicus website and store without having to register any details with us. However, purchasing from our store is only accessible if you have first registered and then logged in. Alternatively the process can be completed as a guest with the necessary information collected as part of the checkout process.

We take all reasonable steps to ensure that our website & store is available 24 hours every day, 365 days a year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.

The website and store may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

Links to and from other websites

Any links to third party websites located on our website and store are provided for your convenience only.  We have not reviewed each third party website and have no responsibility for such third party websites or their content.  We do not endorse the third party websites or make representations about them or any material contained in them.  If you choose to access a third party website linked to from this Website, it is at your own risk.

Exclusion of Liability

Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liabie or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.

Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

These terms and conditions do not affect your legal or statutory rights.

Other Terms

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms and conditions. However you may only transfer your rights or your obligations to another person if we agree in writing.

This Contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are governed by English law.